* PLEASE NOTE - Unless a product is faulty, we DO NOT offer returns, refunds or credits on sale items if they don't fit or you change your mind.
This policy applies to ONLINE purchases only. For purchases made in store please see the end of this page for our in store returns policy.
We know that one of the major concerns when buying online is returns. One of the most frequently asked questions is: What if it doesn’t suit me?
At Tulip we want to address your concerns up front by offering you a 100% REFUND on any product (EXCEPT SALE ITEMS) you aren’t happy with, within 14 days of purchase. When you combine this with our FREE POSTAGE on sales over $200, we guarantee a stress-free shopping experience. We do ask that you take care when trying on your new items, as we can only accept returns that are in original condition with all tags and packaging intact – no makeup marks, perfume smell etc.
PO BOX 657,The Gap QLD 4066
Please note: We do not refund postage costs unless the item is faulty. Please include your docket with your return as proof of purchase.
In store returns
If you purchase an item in store we are happy to exchange or credit the item within 14 days provided it is in its original condition with tags intact.